- Go to the Help & support menu and click Open a ticket.
- Enter a subject, choose a category (Technical issue, Billing and plans, User account, Report abuse, Refund request, Other) and how urgent it is.
- Describe the details, then click Send to our team.
How to write it so we can fix it fast
- The name of the website or service, and the web address with the problem
- What you did before the problem happened, and what time it happened
- The exact message you see on screen (tickets can’t take files or images, so copy and paste the text)
- Your Account ID from the account menu in the top-right corner
Never send your password in a ticket. Our team will never ask for your password.
If something goes wrong
It says “มี Ticket ที่ยังเปิดอยู่ครบ 20 รายการ” (You already have 20 open tickets)
Close tickets that are already solved, or reply in the existing ticket about the same issue.