- Open the Shop team sub-tab and click Add staff.
- Enter a display name, a username (3–32 characters: a-z, 0-9, dots, hyphens or underscores, starting with a letter or digit; it can’t be changed later) and a password of 8 or more characters, or click Generate.
- Choose the role: Staff or Manager.
- Copy the password (shown only once) and the Staff sign-in link, and send them to your staff member.
| Role | What they can do |
|---|---|
| Staff | Orders (including marking payment received), bookings, adding phone bookings, the kitchen display, ringing up sales at the counter, table bills and opening/closing shifts, checking guests in and out at the front desk, and reading meters and taking rent for rentals. They can see the menu but not edit it |
| Manager | Everything staff can do, plus editing the menu, stock, services and rooms, service providers, coupons and member points, booking-site calendar links, rental rooms and tenants, reports and CSV. Managers also have a manager PIN to approve items that need a manager’s approval |
| Owner | Shop settings, PromptPay details, receipts and VAT, the shop’s own mail server (SMTP), branches, the systems in use, turning Business Apps on and off, the audit log, shop backups, and managing staff accounts |
Staff stay signed in for up to 30 days and can change their own password. Orders and bookings show who last changed them.
If something goes wrong
A staff member can’t sign in; it says “ชื่อผู้ใช้หรือรหัสผ่านไม่ถูกต้อง” (Incorrect username or password)
Check they’re using this shop’s sign-in link. The username must be typed in lowercase. If they forgot the password, the shop owner can set a new one in Shop team.
It says “บัญชีนี้ถูกปิดใช้งาน ติดต่อเจ้าของร้าน” (This account is disabled; contact the shop owner)
The shop owner turned off the Active switch for this staff member. It can be turned back on in Shop team.
It says “บัญชีพนักงานนี้เกินจำนวนที่แพ็กเกจของร้านรองรับ” (This staff account is over the number the shop’s plan allows)
This usually happens after downgrading from Business to Starter. Accounts created first still work. Accounts over the limit (labelled Over the package limit) need another account deleted first. Disabling an account doesn’t free up a spot.
I can’t add staff; it says “บัญชีพนักงานครบตามแพ็กเกจแล้ว” (You’ve reached your plan’s staff accounts)
Delete accounts you no longer use (disabled accounts still count), or upgrade to Business, which allows 20 people.
It says “เฉพาะผู้จัดการร้านเท่านั้น” (Shop managers only)
That page needs the Manager role. The shop owner can change the role in Shop team.