- Open your mail server and go to the Domains & DNS tab.
- Copy every record to your domain’s DNS provider.
- Click Verify domain. Later, click Check DNS again to see which records still aren’t right.
| Type | Name | Value | What it’s for |
|---|---|---|---|
| TXT | Your domain | thailandhosting-mail-verification=… | Proves you own the domain (required) |
| MX (10) | Your domain | mx.thailandhosting.com | Receives email |
| TXT | Your domain | v=spf1 include:_spf.mail.thailandhosting.com ~all | SPF, stops fake email |
| TXT | …._domainkey | v=DKIM1; k=rsa; p=… | DKIM email signature (appears when ready) |
| CNAME (3 records) | …._domainkey | ….dkim.amazonses.com | Outbound sending (appears once sending is turned on for the domain) |
| MX (10) | bounce.your-domain | feedback-smtp.…amazonses.com | Bounce reports |
| TXT | bounce.your-domain | v=spf1 include:amazonses.com ~all | Bounce reports |
| TXT | _dmarc | v=DMARC1; p=none; … | DMARC (recommended) |
Always use the values from your own screen. The values in this table are examples. If you use Cloudflare, set your email records to DNS only.
If something goes wrong
It says “Verify a domain before you can receive email or use Webmail”
The domain verification TXT record hasn’t been added, or DNS hasn’t taken effect yet. Add the record, wait a moment, then click Check DNS again.
It says “MX ยังไม่ชี้มาที่ mx.thailandhosting.com” (MX doesn’t point to mx.thailandhosting.com yet)
Delete the MX records from your old email provider, then add the new MX shown on screen. If an old MX is left behind, some email will still go to the old place.
It says “ตั้งค่า SPF ตามที่แนะนำ” (Set up SPF as recommended)
A domain can have only one SPF record. If you already have one, add include:_spf.mail.thailandhosting.com to that record. Don’t create a second one.
Email I send goes to the recipient’s spam folder
Check that SPF, DKIM and DMARC all pass in the Domains & DNS tab. If it says “ยังไม่พบ DKIM record” (DKIM record not found yet), add the DKIM record shown on screen.
It says “โดเมนนี้เปิดใช้งานอีเมลกับบัญชีอื่นอยู่แล้ว” (Email for this domain is already on another account) or “โดเมนนี้ยืนยันกับบริการอื่นไปแล้ว” (This domain is already verified on another service)
Email for this domain is set up on another account, or the domain is verified on another mail server. If it’s yours, delete the old mail server that uses this domain first. If you didn’t set it up, open a ticket to tell our team.