What you agree to when you use the Service, what is not allowed on our platform, and what we do when we find a breach. Please read it all before signing up.
Last updated 26 October 2026
These terms are an agreement between ThailandHosting (“the Provider”, “we”) and the person or organisation that signs up for or uses the service (“the Customer”, “you”). They cover the website builder, Business Apps, Database, Cache, Container, Static Web, Object Storage, Mail, Wi-Fi Hotspot, networking, AI and every other service we offer (“the Service”).
We only host lawful businesses. We do not accept gambling sites, scams or any “grey-area” business, however much is paid, whether or not it is claimed to be legal elsewhere, and however it is disguised. Accounts that break this are suspended immediately without notice, and we cooperate fully with the authorities.
By signing up, ticking to accept, or using any part of the Service, you confirm you have read, understood and agree to be bound by these terms, including the Privacy Policy, the Refund Policy and the policies and prices shown in the Console and on the pricing page, which form part of these terms.
You must be of legal age, or have the consent of your legal guardian.
If you sign up for a company, shop or organisation, you confirm you are authorised to bind it, and it is bound by these terms together with you.
If you do not accept any part of these terms, do not use the Service.
We are a technology and hosting provider only (a service provider within the meaning of Thailand’s Computer Crime Act). You understand and agree that:
Websites, apps, text, images, products, services, email, data and businesses on the Service (“Content”) are yours: created, chosen, published and controlled by you. We are not the author, publisher, editor, seller, agent, broker, partner or joint venturer of your Content or business.
We do not review or approve Content before it is published. Content being on our systems, for however long, does not mean we know of, consent to, endorse or agree with it.
Our subdomains (such as yourshop.thailandhosting.com), HTTPS certificates, a “Built with ThailandHosting” badge or the use of our templates do not mean we own, operate or endorse that website.
Business Apps (shop, food ordering, booking): buyers pay the shop’s PromptPay or other account directly. We do not receive, hold or transfer money for the shop, are not a payment provider, and are not a party to any sale or booking between the shop and its customers. Disputes about goods, delivery, refunds or quality are between the shop and its customers.
Wi-Fi Hotspot: you provide Internet access to the Wi-Fi users at your premises and are the service provider under the Computer Crime Act. We only provide the sign-in page, authentication and storage of traffic data on your behalf; we are not the Internet provider of your Wi-Fi users.
Object Storage: files, folders or buckets you make public, and links you create for others to download, are published by you, not by us.
AI output is a draft you must check before publishing. Once you publish it, it is your Content.
We have the right, but not the duty, to review Content or usage. Not acting on any Content is not consent or a waiver.
You alone are responsible for all Content and all actions from your account, including those of team members, people you invite to a Project, staff using shop logins (Shop Team), and your own clients if you resell or build sites for others.
Run your business lawfully and hold every licence, registration or approval the law requires, such as e-commerce registration, Thai FDA numbers, tour operator, liquor or professional licences, or approval from financial regulators.
Describe and advertise products truthfully, in line with consumer protection law, without exaggerated claims.
Comply with personal data protection law (PDPA) as the data controller for your own customers and visitors, including publishing your own privacy notice.
Pay the taxes of your own business.
Keep your password and account access safe, and tell us at once if you suspect unauthorised use.
Keep Object Storage access keys and other secrets the Console issues safe, grant only the permissions needed, and revoke them at once if leaked. Everything done with your keys counts as done by you.
If you use Wi-Fi Hotspot: install and connect the Hotspot Server or router as documented, send every user through the sign-in page, do not open paths that skip logging, tell Wi-Fi users that traffic data is kept as the law requires, and tell us when equipment fails. We cannot keep traffic data that never passed through our system (for example while equipment is unplugged or misconfigured).
Keep your own backups of important data.
If you are unsure whether a business or piece of Content is lawful, ask us through a ticket before publishing. Our silence is never permission.
Your information must be true, accurate and current. Do not use another person’s name, email, documents or details.
Do not buy, sell, rent, lend or register accounts for others as “mule” accounts, or to hide who really uses them.
We may at any time ask you to verify your identity, company details, beneficial owners, licences, the nature of your business or the source of funds, especially before a refund, for top-ups made with digital assets, when balances or usage look unusual, or after a report.
If you do not provide it in time, or provide false or unreliable information, we may limit, suspend or end the Service and hold any refund until the check is complete.
We may refuse sign-up or service to anyone on reasonable grounds, including people whose accounts were suspended before.
You may not use the Service, directly, indirectly, through others or as part of a larger process, for any of the following, whether it is your main business, a side business, or a single page, link or advert.
5.1 Gambling and games of chance
Online gambling of any kind, such as baccarat, slots, casinos, sports betting, online lottery, fishing games, card games, dice, boxing or cockfighting bets, or e-sports betting, including agent, affiliate, sign-up and entrance sites.
Review, link-list, tipster, formula, “slot hack” or AI prediction sites, promotion pages or SEO articles that lead users to gambling.
Back-office systems, automatic deposit/withdrawal systems, APIs or any service for gambling sites.
Overpriced lottery tickets, or unlicensed lotteries or games of chance.
5.2 Fraud and deception
Fake or look-alike sites of government agencies, banks, companies, brands, couriers or people, and phishing pages that steal passwords, OTPs or card details.
Investment scams, Ponzi or pyramid schemes, fundraising promising unrealistic returns, or unlawful direct selling.
Fake online jobs, like-for-pay or review tasks, top-up-for-commission schemes, romance scams or call-centre gang schemes.
Selling goods or services that do not exist or are not meant to be delivered, fake reviews, and sites designed to mislead consumers.
Forged documents such as ID cards, driving licences, degrees, medical certificates, transfer slips or official papers.
5.3 Illegal or unlicensed finance
Informal lending, interest above the legal limit, or unlawful debt collection.
Buying, selling, renting or supplying bank accounts, e-wallets, SIM cards or online accounts (“mule accounts”).
Money laundering, money exchange, receiving transfers on behalf of others, or offering digital assets, Forex or fundraising without the required licence.
Using our Wallet to park, pass on or disguise the origin of money.
5.4 Illegal or restricted goods and services
Narcotics, their precursors and paraphernalia.
E-cigarettes, pods, e-liquids and electronic hookahs.
Cannabis, hemp, kratom or related products in any way or channel the law does not allow.
Firearms, ammunition, explosives, weapons and conversion parts.
Dangerous or specially controlled drugs, illegal slimming or sex drugs, and supplements, cosmetics or medical devices that are unregistered or claim to cure disease.
Counterfeit goods and anything infringing trademarks or copyright.
Protected wildlife, animal parts, human organs, and goods banned from import or export.
Prostitution, sexual services or procuring people for them, and human trafficking of any kind.
Trading personal data, customer databases or leaked data.
5.5 Prohibited content
Pornography and unlawful sexual content.
Any content showing the sexual abuse of children. Zero tolerance: removed at once, evidence preserved and reported to the authorities in every case.
Publishing other people’s images or private data without consent, threats, harassment or blackmail.
Defamation, false information that causes harm or panic, or content that breaks the Computer Crime Act.
Promoting terrorism, violence or hatred.
Copyright infringement, such as pirated films, series, live sports, comics or manga, pirate IPTV, cracked software, or templates and themes you have no right to use.
5.6 Abuse of the platform
Spam, bulk email to people who did not consent, or purchased mailing lists.
Attacking or trying to break into any system: vulnerability scanning, password guessing or DDoS, including stresser or booter services.
Running proxies, VPNs or relays for others to hide their identity while committing offences.
Cryptocurrency mining, or using resources in ways that are not normal use of the Service.
SEO spam, doorway pages, private blog networks, injected links or redirects to unlawful sites, click fraud, fake likes or fake accounts.
Opening several accounts to reuse the Free plan, get around quotas or avoid payment.
Interfering with, penetration-testing or reverse-engineering our systems, or accessing other customers’ data.
5.7 Evasion
“Front” sites that look like a normal business but take payments, sign-ups or send users to prohibited activity.
Showing different content by visitor, country, device or time (cloaking) to hide prohibited content from us or the authorities.
Changing domains, moving accounts or opening new ones to get around blocking orders, court orders or our suspension.
Using wording, codes, abbreviations or images to disguise prohibited activity.
Letting people use Wi-Fi without the sign-in page or traffic logging, or sharing one login among many, so users cannot be identified.
We judge by what an activity really is, not by the name or description you give it. Anything unlawful under Thai law, the law where you do business, or the law of the country you target is prohibited. “It is legal abroad”, “I only built the site for a client” or “it is only a link” are not exceptions.
To prevent harm to others and to comply with the law, we may take any of the following steps, as the seriousness of the case warrants and at our discretion:
Review the Content, settings, usage records and payment details of the account, as far as the review needs.
Warn you to fix the problem or remove the Content yourself.
Block access to, suspend or delete Content, websites, domains, email or services, in part or in full.
Suspend or end the account, and any related account or account used by the same person.
Freeze use, transfer and refund of the Wallet balance during the review.
Preserve data and evidence, and report to the authorities or relevant bodies.
Immediate suspension without notice
In serious cases, namely gambling, fraud, phishing, malware, child-related content, human trafficking, narcotics, weapons, attacks on systems, spam, orders from a court or the authorities, or anything that could harm others, our systems or our reputation, we may suspend at once without prior notice.
Other cases
We will tell you in the Console or by the email you signed up with and give a reasonable time to fix it. If it is not fixed in time, or the breach repeats, we may act under this section at once.
Appeals
If you think we acted in error, open a ticket with evidence, such as your licence or proof you hold the rights to the Content. We will review it and tell you the outcome. Our decision is final as far as the provision of the Service is concerned.
Action taken in good faith under this section does not make us liable for any loss to you or anyone else, including lost revenue.
Anyone can report unlawful use or a breach of these terms, with or without an account, through the abuse report form, by emailing [email protected] or by opening a ticket from the Console. Every report gets a reference number. Please include:
The URL or domain concerned.
What the breach is, with evidence such as screenshots.
Your name and how to reach you.
For copyright or trademark claims, proof that you own the rights.
We follow the notice, suppression and removal procedure set under Thailand’s Computer Crime Act and the Copyright Act. Knowingly false reports may be an offence.
We keep computer traffic data (such as the address, time and destination of access to websites, email and databases) and sign-in history for at least 90 days as the law requires, and longer when the authorities order it or it relates to an investigation or case.
For Wi-Fi Hotspot we keep Wi-Fi users’ sign-in and connection data (such as the user or code used, device, IP address, address translation (NAT) and time) on your behalf for at least 90 days, or longer if your package says so. You can search and export it from the Console to hand to officials on a lawful request.
We disclose account, payment, usage and Content data to officials, courts or bodies empowered by law when we receive a lawful order or request, including under the measures against technology crime.
We may not tell you about such a request if the law or the authorities forbid it, or if telling you could affect an investigation.
We may report suspected unlawful activity to the relevant bodies on our own initiative, without your consent.
Even after an account is ended or deleted, we may keep the data needed to comply with the law or to serve as evidence.
Prices, plans and usage charges are those shown on the pricing page and in the Console at the time of use.
Wallet balances and charges are in US dollars (USD). You can top up in USD, Thai baht or Lao kip, converted at the rate shown when you top up; VAT is charged on the top-up. Prices shown in other currencies are estimates; the amount actually deducted is the USD amount.
Charges taken from the Wallet are final, including yearly Wi-Fi Hotspot paid in advance, which is not refunded if you stop before the year ends.
Each Wi-Fi Hotspot location chooses what happens once as many devices are online at once as its package holds: new devices are kept off, or pay per use is on. With pay per use, devices past the package’s free allowance are charged by the device-hours actually used, at the rate shown on the pricing page and in the Console, billed at each month end from the first month over, including for locations paid yearly. If the Wallet cannot pay this charge when it is due, it remains owed as unpaid usage and is handled like other unpaid usage.
A Wi-Fi Hotspot location’s usage log is charged by the size actually stored, at the stored GB-month price of Object Storage shown on the pricing page. Each package includes, free of charge, the stored size shown for it for logs within their first 90 days; logs beyond that size, and logs older than 90 days on a location that has chosen to keep them for 1 year (which is otherwise free of charge), are charged per GB-month, measured hourly and billed at each month end, including for locations paid yearly. If the Wallet cannot pay this charge when it is due, it remains owed as unpaid usage and is handled like other unpaid usage.
Security Center looks for published vulnerabilities in the OS packages of your images using public vulnerability data. Its results help you decide; they do not promise that every vulnerability is found or that your systems are secure, and fixing your images remains your responsibility. The Essential plan is free. The Pro (per Project) and Enterprise (whole account) plans are charged by the images deployed each day, at the rates and monthly minimums shown on the pricing page. The minimum is paid in advance when a plan starts (for the rest of the month) and at the start of each month; each day's images are taken from it first and anything above it from the Wallet daily. Minimums already paid are not refunded when you change or cancel a plan. Moving to a lower plan or cancelling takes effect at the start of the next month. If the Wallet cannot pay, the plan returns to Essential at once and nothing is left owing.
Promotion codes apply on the terms shown when you enter them. Each account can use a code once; codes have no cash value, cannot be exchanged for money or given to others, and end when the Project moves to another account. We may cancel a discount and charge the full price if it was obtained against its terms, for example through multiple accounts.
Wallet balance is credit for our Service only. It is not a deposit, earns no interest and cannot be transferred to another customer.
Refunds follow the Refund Policy, which forms part of these terms. We refund only to the original payment channel or account, in the name of the original payer, and may ask for proof of identity first.
If an account is suspended or ended for breaking section 5, we may keep fees already paid and hold the remaining balance to cover losses, costs, or as ordered by the authorities.
If you reverse a payment or file a chargeback without good reason, we may suspend the account until it is paid in full.
You keep ownership of your Content and allow us to store, copy, cache, back up, convert and display it only as needed to provide the Service.
You confirm you have the rights to everything you upload or publish, and that it does not infringe anyone else’s rights.
Our software, Console, templates, illustrations and trademarks belong to us. Templates and media we provide may only be used on sites hosted on our Service.
We use your personal data only as needed to provide the Service, bill you, keep it secure, prevent abuse and comply with the law, under Thailand’s Personal Data Protection Act B.E. 2562 (2019).
For the data of your own customers and visitors (such as orders, bookings and form messages), you are the data controller and we are a processor acting on your instructions, only to provide the Service.
What we collect, use and share, and your rights, are set out in our Privacy Policy.
The Service is provided “as is” and “as available”. We work to keep it running and secure, but do not guarantee it will be uninterrupted, error-free or fit for your particular purpose, unless agreed in writing in an Enterprise contract.
Services marked Preview are in early release and may change, fail or be withdrawn more readily than other services. Preview discounts end when a service becomes generally available (GA). Do not rely on a Preview service for critical work without your own backups.
We may carry out maintenance, change or withdraw features. For changes that affect you materially, we will give reasonable notice.
We are not responsible for events beyond our reasonable control, such as natural disasters, power or network failures, cyberattacks, third-party outages or government orders.
We are not liable for the Content, goods, services, transactions or actions of customers or third parties, nor for disputes between a customer and its own customers.
To the extent the law allows, we are not liable for indirect or special loss, or loss of profit, revenue, data, business opportunity or reputation.
Our total liability to you, for any cause, is limited to the fees you actually paid us in the 3 months before the event.
These limits do not apply to liability the law does not allow to be limited, such as our wilful misconduct or gross negligence.
You agree to indemnify and defend us, our directors, staff and partners against claims, lawsuits, prosecutions, fines, damages and costs (including legal fees and the cost of cooperating with the authorities) arising from:
Your Content, goods, services or business.
A breach of these terms or the law by you, your team or your clients.
Harm to our systems, resources or reputation, or our IP addresses and domains being blocklisted, because of your use.
We may deduct such losses and costs from your Wallet balance and claim any shortfall.
You may cancel services or close your account at any time from the Console, after deleting your remaining websites and services. A wallet balance not refunded before closing is given up.
We may end the Service if you break these terms, do not pay, on the order of the authorities, or when we stop offering that service, with reasonable notice, except in the cases in section 6, where we may suspend at once.
After termination we may delete your data within the period shown in the Console, except data that must be kept under section 8.
If an account is ended because of unlawful Content, we have no duty to hand over or allow export of that unlawful Content.
Sections 2, 8, 9, 13, 14 and 16 survive the end of the Service.
We may update these terms from time to time. For material changes we will notify you in the Console or by email at least 15 days in advance, except changes required by law or made to prevent abuse or protect security, which take effect at once. Continuing to use the Service after the new terms take effect means you accept them.
This part also applies to the Wi-Fi Hotspot Perpetual License, software you install and look after on your own machine with no need to connect to our Service (when it can reach the Internet it asks once a day whether a newer version is out; you can turn this off on its admin pages). Where it conflicts with the other sections, this part prevails for the Perpetual License.
A licence to use, not a sale: a license lets you use the software on the one machine named by the Hardware ID in the license file, for no more devices online at once than you bought, with no time limit for versions released within your updates period. We keep the copyright.
The device count is a hard limit: once reached, new devices cannot get on; there is no overage billing as in the cloud. Devices let on without signing in count toward it. Upgrade the license in the Console to add more.
No getting around it: do not modify, decompile, reverse engineer or alter the software, the license or manifest files or what identifies the machine; do not copy or clone a machine to use one license on several; do not put a router or connection-sharing device behind a signed-in or bypassed device so other devices get on uncounted or without the sign-in page; and do not transfer, sell or rent a license without our consent.
Updates and maintenance: a license includes one year of updates; maintenance adds a year at a time. After a lapse, the next renewal is back-dated from the day the updates ended, never more than a new license. Updates may be paid at most 3 years ahead. The software does not run versions released after your updates ended.
Moving machines: if the machine fails or its mainboard or network card is replaced, contact us to move the license, at most twice in any 12 months and only while its updates (maintenance) run; if they have run out, renew maintenance first. You must retire the old machine; it is revoked and stops at its next version installed after the move.
Payment: license, maintenance and upgrade charges are not refundable, as a license file works the moment it is issued. Customers paying by invoice can download the files once that invoice is paid.
Revocation: if you break this part or section 5, reverse a payment, or obtained a license wrongfully, we may revoke it without refund. A revoked license stops when the machine installs a version released after the revocation, and we may claim damages equal to the license price for the devices or machines used beyond the licence.
Your duties: you are the service provider under the Computer Crime Act and must keep traffic data on your machine for at least 90 days, back it up, and secure the machine and its admin password. We cannot reach, recover or hand over data on your machine.
Inspection: on reasonable request you must show us the output of thwifi status on the licensed machine.
No warranty: the software is provided as is. We support versions within your updates period only, and our liability is limited to the license price paid.
Found an unlawful site on our platform?
Tell us with the link and evidence; no account needed. We review every report and suspend at once in serious cases.