Add a service or room
- Open the Services / Rooms sub-tab and click Add service / room.
- Choose the type: Service (appointment) with a duration, or Room (by the night).
- Enter the price (0 = free booking), how many you can take At the same time or the number of Rooms of this type, and the most people per booking.
- Turn on Bookable, then save.
Set your opening hours
In Shop settings, under Booking: turn on Take online bookings, then set your opening hours for each day, the time between slots, how far ahead people must book, how many days ahead they can book, and Holidays. Choose Confirm bookings automatically if you don’t want to confirm each one yourself.
Rooms by the night don’t use opening hours or holidays. Customers can book 1–30 nights at a time.
Manage bookings
To confirm → click Confirm → Confirmed → click Done or No-show. For customers who call or walk in, click Add booking. They’re added to the queue straight away without clashing with other bookings, and this doesn’t count toward your online booking quota.
Pull reservations from Airbnb, Booking.com, Agoda and other booking sites
- Our calendar link (all plans): copy it into Airbnb or Booking.com to block dates booked through your website. The link shows only the word Reserved, with no customer details.
- Pull calendars in (the Booking sites (OTA) system, which needs the Rooms system on too; turn it on under Tools in use): in the Booking sites panel, connect one room type at a time. Pick the channel (Airbnb, Booking.com, Agoda, Trip.com, Traveloka, Expedia / Vrbo or Another site), paste the .ics link starting with https://, then click Connect. Each room can have up to 8 links. They’re fetched every 30 minutes, or click Sync every calendar now.
- Add guest: a booking site’s calendar only says which nights are taken, with no guest name and no price. Once you know who the guest is, click Add guest and the entry becomes a booking you can check in, with the room still counted once.
- Sites with no calendar link: click Add booking and choose Booked through. It is counted by channel all the same.
If something goes wrong
Customers see “วันนี้ไม่มีเวลาว่าง” (No free times on this day)
That day may be a holiday or a day you’re closed, inside the book-ahead window, beyond the days open for booking, or already full (including dates blocked by imported calendars). Check your settings under Booking.
Customers see “ช่วงเวลานี้เพิ่งเต็ม กรุณาเลือกใหม่” (This time slot just filled up; please choose another)
Someone booked the same slot a few seconds earlier. Ask the customer to choose another time.
I can’t delete a service or room
There are still future bookings for it. Cancel them or wait until they’ve passed, or turn off Bookable instead of deleting it.
The Airbnb / Booking.com calendar isn’t syncing (red message)
Read the message next to the link in the Booking sites panel. “ลิงก์ไม่ถูกต้อง” (Invalid link): copy the .ics link again (it must start with https). “เชื่อมต่อไม่ได้” (Couldn’t connect) or “ตอบกลับ …” (Responded …): try again later. “ไม่ใช่ไฟล์ปฏิทิน iCal” (Not an iCal calendar file): you pasted the wrong kind of link. While syncing fails, the dates blocked at the last successful sync are still used.
It says “ซิงก์บ่อยเกินไป” (Syncing too often)
Wait a moment and click Sync every calendar now again. Calendars already sync on their own every 30 minutes.