Request a refund

Get money back into your wallet if you were charged by mistake, or back to your bank account for top-ups you haven’t used.

  1. Go to Help & support and click Request a refund.
  2. Choose Refund to wallet (charged by mistake) or Refund to bank account (unused top-ups, including VAT).
  3. Choose the item, explain the reason in at least 10 characters, then send.

A ticket is opened for you automatically, and our team replies there. You can request a refund within 30 days, and have up to 5 requests waiting at the same time.

Only money you actually paid in and haven’t used can be refunded to your bank. Credits from our team, money moved in from another project, and Bitcoin top-ups can’t be paid out, but they stay in your wallet and work for services as normal.

Still stuck? Let our team help

Open a ticket from the Console. Tell us the site or service, what you did and the message on screen. Our reply comes back in the same ticket, so everything stays in one place.

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