Choose the currency you see
Click your profile picture, then choose Billing wallet settings. Pick THB, USD or LAK. Changing the currency doesn’t change your balance.
How to top up
- Go to Plans & wallet.
- Click Top up, then choose one of the set amounts or click Other amount.
- Choose a payment method: PromptPay QR + transfer slip (when your wallet is set to baht) or Bitcoin (identity verification required), then click Continue to pay.
- PromptPay: scan the QR code with your banking app and pay exactly the amount shown, satang included. Attach the slip (JPEG, PNG or WebP, up to 5 MB), then click Send slip. If the slip has no QR code we can read, you will be asked for the reference (Ref.) printed on it before it is sent. · Bitcoin: send exactly the BTC amount shown to the address on screen, then paste the TXID and click Send TXID.
- The status changes to Being checked by our team. Our team checks the payment and emails you when the money is in your wallet.
| Details | |
|---|---|
| Minimum amount | US$5 per top-up (before VAT), shown in your currency |
| Maximum amount | US$30,000 per top-up (before VAT) |
| VAT | Charged once, when you top up: baht and dollars 7% · kip 10% |
| Time to pay | PromptPay within 48 hours · Bitcoin within 60 minutes. Unpaid orders expire on their own |
| Open orders | Up to 3 top-ups awaiting payment or being checked at the same time |
| How long your balance lasts | It never expires |
A payment that doesn’t match the amount shown won’t be approved, because the satang and the BTC amount identify your order. Always check the account name before you pay.
See your history
The Wallet & history tab shows every movement in your wallet, your top-up and order history, and your monthly usage charges.
Each project has its own wallet, and money topped up to a project is used by that project. To move money to another of your projects, the Owner clicks Move balance.
If something goes wrong
I topped up but my balance hasn’t changed
Check the order’s status. If it still says Awaiting payment, you haven’t sent the slip or TXID yet: open the order and send it. If it says Being checked by our team, our team hasn’t finished checking and will email you when the money arrives. If it takes unusually long, open a ticket in the Billing and plans category with the order number.
It says “มีรายการเติมเงินที่รอชำระหรือรอตรวจสอบอยู่ 3 รายการ” (You already have 3 top-ups awaiting payment or review)
Pay or click Cancel order on the ones you no longer need, or wait for the earlier ones to be checked, then top up again.
I can’t choose PromptPay; it says THB only
PromptPay accepts baht only. Set the currency to THB in Billing wallet settings, then try again.
The balance I see changed when I changed currency
Your real balance is kept in dollars. The baht or kip figure is a conversion at the exchange rate, to make it easy to read. The value in your wallet hasn’t changed.