People and access: give each person only what they need

Everyone signs in with their own account and two-step sign-in, with the lowest role that fits their work.

OwnerEverything, including deleting the projectPeople responsible for the businessAdminServices and membersYour IT leadEditorCreate, change and deployDevelopers (Editor in testing)OperatorStart, stop, restart, read logsStaff on callViewerView services and statusAccountants, auditorsTwo-step sign-in for everyoneA leaked password alone can’t open the account
Choose the lowest role that lets each person do their work, project by project.
  • Every person has their own login. Invite people by email (see Projects and inviting your team). Never share one account or password.
  • Roles are per project. A developer can be Editor in testing and Viewer in production.
  • Keep Owners few. One or two people who are responsible for the business and its money.
  • When someone leaves, remove them from every project on the same day.
  • Shop staff who only take orders or bookings don’t need the Console. Give them shop staff accounts instead (see Shop staff accounts).

Turn on two-step sign-in

  1. Click your profile picture in the top-right corner and choose Account & notifications.
  2. Under Two-step sign-in, click Turn on, enter your account password, then click Continue.
  3. Scan the QR code with an authenticator app such as Google Authenticator or Microsoft Authenticator (if you can’t scan, type the key shown under the QR code into the app instead).
  4. Type the 6-digit code the app shows, then click Confirm and turn on.
  5. You see 10 recovery codes, shown only this once. Click Download or Copy and keep them somewhere safe, away from your phone. Each one works once instead of an app code if you lose your phone.

Once it’s on, your other signed-in devices are signed out and must sign in again with a code from the app.

Our team will never ask for your password or a sign-in code.

Still stuck? Let our team help

Open a ticket from the Console. Tell us the site or service, what you did and the message on screen. Our reply comes back in the same ticket, so everything stays in one place.