Guides and troubleshooting
How to use every product, from sign-up to a live website, plus fixes for the problems people hit most. Written for people who have never built a website.
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Getting started
Sign up, sign in, get to know the Console, and invite your team to help.
Best practice: landing zone
How to lay out projects, networks, people and backups from day one, with diagrams.
Plans and wallet
Top up, choose a plan, know when you’re charged, and what to do when your balance runs low.
Build a website (drag and drop)
From choosing a template, editing pages, using AI and publishing, to connecting your domain and setting up SEO.
- How a website works: draft, versions and the live site
- Create a new website
- Edit your pages: text, images, blocks and pages
- Let AI help design and write your content
- Publish your website and go back to an earlier version
- Connect your own domain
- SEO: help Google and AI find you
- Delete a website
- Move a website to another project
Business Apps: food ordering, online shop and bookings
Let your website take orders, sell products and take bookings on its own. Customers pay straight into your shop’s account, with no commission.
- How Business Apps work: from order to money in your account
- Turn Business Apps on and off
- Shop settings and getting paid with PromptPay
- Shops in Laos: kip and LaoQR
- Food ordering: menu, table QR codes and kitchen display
- Online shop: stock and shipping
- Bookings: queues, appointments and rooms
- Shop staff accounts
- Sales reports and CSV files
Email on your domain (Mail)
Email like [email protected], used through Webmail, and you can send email from your apps.
Managed Databases
PostgreSQL, MySQL and MariaDB, with the servers and backups looked after for you.
Managed Cache
ThailandHosting Cache (works with Redis clients) and Valkey in memory, for sessions, caches and queues, without running the server yourself.
Containers
Run apps from a Docker image. They scale with your traffic and pause on their own when nobody is using them.
Object Storage
Store files, images, videos and backups and pay for the space and requests you use. Use the API, an SDK or any S3 tool.
Queue Service
Our own message queues. Take slow work off your site or app: put jobs on a queue over the REST API and let workers pull them. Billed by the requests you make.
Static Web (deploy from Git)
Connect a Git repo, then push to build and publish your website automatically. For people who write code.
Networking: VPC, Network Hub, VPN and Firewall
Your project’s private network, who may reach which service, joining projects, regions and offices, filtering traffic, and a fixed outgoing IP.
- How networking works: VPC, security groups, peering, Network Hub and NAT
- VPC and subnets
- Security groups and VPC peering
- Network Hub: join many VPCs, across regions
- VPN Gateway: connect offices and staff to your VPCs
- Firewall on a Network Hub: filter traffic between VPCs and to the internet
- NAT Gateway: a fixed outgoing IP
Wi-Fi Hotspot
Wi-Fi Hotspot (managed Wi-Fi): guest Wi-Fi with a sign-in page for shops, hotels, dorms and offices, keeping the usage log the Computer Crime Act asks for.
- How Wi-Fi Hotspot works: from joining Wi-Fi to keeping logs
- Add a Wi-Fi location and choose a package
- Connect your equipment: your own router or a Hotspot Server
- Wi-Fi codes, and codes from Business Apps
- Sign-in page: guest contacts, promotions and selling passes
- The usage log for the Computer Crime Act
- Wi-Fi stats: how many people, when and how much
- Company Wi-Fi (Enterprise)
- Connect WPA2/WPA3-Enterprise (802.1X)
- Wi-Fi Hotspot Perpetual License (on-premises)
- Install the Perpetual License step by step
API and Integrations
Connect your own systems, such as a POS, a food ordering app, a hotel system or an HR system, to Business Apps and Wi-Fi Hotspot
Common problems and contacting our team
A checklist for when your website won’t open, and how to reach our team for a fast answer.
Still stuck? Let our team help
Open a ticket from the Console. Tell us the site or service, what you did and the message on screen. Our reply comes back in the same ticket, so everything stays in one place.