Stuck somewhere? Here is the answer, step by step

Sign up and sign in

Sign up with your email in under a minute. No credit card needed, and you can start on the Free plan right away.

1. Open the sign-up page.
2. Enter your Contact name, Email and a Password of at least 8 characters, then type the password again.
3. Tick the box to accept the terms of use, then click Create account and start designing.
4. You go straight into the Console, with your first project and the Free plan ready.

Next time, go to the sign-in page and use the same email and password. You stay signed in for 7 days.

Use an email address you actually read. Your teammates will invite you to projects using this email.

Get to know the Console

Every service is in the menu on the left, in three groups: Project, cloud services, and account and usage.

The top-right corner (your profile picture) is the account menu. There you can see your plan and next billing date, copy your Account ID, change the language, set your wallet currency and sign out.

When you contact our team about your account or billing, include your Account ID from the account menu. It helps us find your account faster.

Change the Console language

You can use Thai, English or Lao. Thai is the default.

1. Click your profile picture in the top-right corner.
2. Choose ไทย, English or ລາວ.

Your language is saved with your account, so it stays the same on any device. The sign-in page also has a language button.

Changing the language doesn’t change the currency. To see amounts in baht, dollars or kip, set it in Billing wallet settings (see Top up your wallet).

Projects and inviting your team

A project is a box that keeps your websites and services together. Invite people to a project and give them one of 5 access levels.

Create a new project

1. Click the project picker at the top of the left menu, or the All projects menu.
2. Click Create project, give it a name, then confirm.

Number of projects you can create: Free 2 · Starter 5 · Business 20

Invite members

1. Go to Members & permissions (IAM) and click Invite members.
2. Enter email addresses (separate several with commas or new lines) and choose a role.
3. Click Send invitation, then click Copy link.
4. Send the link to your teammate yourself, by LINE or email. They must sign in with the invited email, then click Accept invitation.

We don’t send invitation emails for you. The invite link is shown only once for copying and works for 7 days. If you lose it, click New link (the old link stops working right away).

Access levels

Delete a project

In Members & permissions (IAM), on the Settings tab, type the project name exactly, then click Delete permanently. You must delete all websites and services in the project first.

Top up your wallet

Every service is paid from one wallet. The balance is kept in US dollars, but you can view it and top up in baht, dollars or kip.

Choose the currency you see

Click your profile picture, then choose Billing wallet settings. Pick THB, USD or LAK. Changing the currency doesn’t change your balance.

How to top up

1. Go to Plans & wallet.
2. Click Top up, then choose one of the set amounts or click Other amount.
3. Choose one of the available payment methods and follow the steps on screen.

Payment methods marked Coming soon can’t be used yet. If the button says Payments not open yet, you can’t top up by yourself at the moment. Open a ticket in the Billing and plans category and our team will help.

See your history

The Wallet & history tab shows every movement in your wallet, your top-up and order history, and your monthly usage charges.

Website plans: sign up, upgrade and downgrade

Free never expires. Upgrade to Starter or Business any time from the Websites tab on the Plans & wallet page.

Sign up or upgrade

1. Top up your wallet with enough to cover the plan price.
2. Go to Plans & wallet, on the Websites tab.
3. Click the button for the plan you want. You’ll see the amount to be charged before you confirm.

• Your first month is charged only for the days left in that month.
• Upgrading from Starter to Business takes effect right away. You pay only the difference for the days left.
• Downgrading from Business to Starter takes effect at the end of the month. Click Cancel plan change if you change your mind.
• Your plan renews by charging your wallet on the last day of every month at 23:59 (Thailand time).

Enterprise customers change plans or add websites through their contract with our sales team, not on this page.

Not enough money in your wallet: grace period and paused services

Your website doesn’t disappear straight away. You get time to top up, and all your data is kept.

Website plans

1. At the end of the month, if there isn’t enough money to renew, nothing is charged yet and a banner tells you that you have 5 days to top up. Your website stays online as normal during this time.
2. After 5 days, if there’s enough for the plan but not for the extra websites you bought, the most recently bought extra website is paused first (it shows an On hold label).
3. If there isn’t even enough for the plan, your account is suspended. Your websites go offline and can’t be published, but your designs and data are kept.
4. As soon as you top up, what you owe is charged automatically and your websites come back online.

Usage-based services (Container, Database, WordPress, Mail, NAT)

These services are charged every few minutes. If your balance runs out, you get a 72-hour grace period, then the service is stopped. If the bill stays unpaid for 30 days, the data is permanently deleted.

Databases, WordPress and Mail hold important data. Don’t leave them unpaid for long. Set yourself a reminder to top up before the end of the month.

To create a new service, you need a minimum balance in your wallet: Database $3.49 · WordPress $5.99 · Mail $2.99 · Container more than $0

See your quotas and charges

Know how much you’ve used, what’s left, and what you’ve been charged for.

• Quotas & usage: number of websites, pages, publishes and resources used, compared with your plan’s quota.
• Plans & wallet, Wallet & history tab: every amount added and charged.
• Cloud service usage is grouped as a usage charges item for each month.

Want to know the price before you start? Use the pricing calculator. It uses the same unit prices we actually charge.

Using AI to build your website is charged to your wallet for what you actually use. Editing your website yourself with drag and drop has no AI charge.

Request a refund

Get money back into your wallet if you were charged by mistake, or back to your bank account for top-ups you haven’t used.

1. Go to Support & refunds and click Request a refund.
2. Choose Refund to wallet (charged by mistake) or Refund to bank account (unused top-ups, including VAT).
3. Choose the item, explain the reason in at least 10 characters, then send.

A ticket is opened for you automatically, and our team replies there. You can request a refund within 30 days, and have up to 5 requests waiting at the same time.

Create a new website

Pick a template or start from a blank page, give it a name, and you can start editing right away.

1. Go to the Websites menu and click Create website.
2. Choose a template: search or filter by category. You can click Preview first, then click Use this template, or choose Blank page.
3. Click Next: name your website and enter a Website name (you can change it later).
4. Set the URL (slug, English letters): lowercase letters, numbers and hyphens, 3–41 characters. You’ll see a preview of the web address first.
5. Choose a region, then click Create website and open the editor.

Your website gets a free address like https://your-url.sites.region.thailandhosting.com. It keeps working even after you connect your own domain.

The URL and region can’t be changed later. If you want your real shop name as your web address, connect your own domain (see Connect your own domain).

Number of websites you can have (including Static Web): Free 1 · Starter 1 · Business 4. Buy more websites in Plans & wallet.

Edit your pages: text, images, blocks and pages

Click anything to edit it, drag blocks into place, and check how it looks on both computers and phones.

On the website card, click Edit site. The menu on the left has Add, Components, Templates, AI design, Media, Pages and Settings.

Edit text and images

• Double-click text to type over it. The panel on the right has Design for colour, size and spacing, and Layers for picking parts that sit on top of each other.
• Select an image and replace it from the Media library: upload your own file, or use the stock photos and videos provided.
• Set a link on a button or text in Link settings. Choose a page on your site, a spot on the page, or an outside URL, and choose whether it opens in a new window.

Add blocks and change the theme

• Add tab: drag layout, text, button, image and video, and form blocks onto the page, or click to insert after the selected part.
• Components tab > Page theme: change the colours and fonts of every part in one click.
• Templates tab: use a different template in place of the current page (you’ll be asked to confirm first).
• Switch between Desktop / Mobile in the top bar to see the phone view, and click Preview to see it the way your customers do.

Manage pages

Pages tab: Add page, Duplicate page, change a page’s address, or delete it. Use Sync this page’s Navbar & Footer to all pages so the top and bottom of your site match on every page. Pages per website: Free 10 · Starter 30 · Business 100

Save

Your draft is saved automatically every 15 seconds, and you can click Save yourself. Saving doesn’t put it on your live site. You must click Publish before customers can see it.

Contact form

Drag a Contact form block onto the page. Messages from customers are in your website settings under Form messages, where you can search them, export a CSV and reply by email. Each account can receive 100 messages a month.

Code mode (for people who write code)

Switch to Advance code in the top bar to edit HTML, CSS and JavaScript directly, with previews at computer, tablet and phone sizes. Press Ctrl+S to save.

Let AI help design and write your content

Let AI draft a whole page, a whole website, or just the part you select. You always see the result before deciding to use it.

1. In the editor, open the AI design tab, or select a part of the page and click Use AI on the selected part.
2. Choose a task, such as Design the whole page, Create a multi-page website, Add a Section or Rewrite text.
3. Describe what your business does, fill in Business info and choose a Style, then click Send to AI.
4. Check the result in Review AI result, which also shows the actual cost, then choose Apply, Generate again or Discard this result.

AI is charged to your wallet for what you actually use. When a task starts, the most it could cost is set aside. When it finishes, only the actual cost is charged and the rest is returned. You’ll see it in your wallet as AI usage.

Describe it clearly, for example “Home-roasted coffee shop in Ari, also sells beans online, warm cream colours”. That gets closer to what you want than a few short words. And if you’d rather not use AI, you can still build a complete website.

Publish your website and go back to an earlier version

Click Publish once and your website is live right away. Every publish is saved as a version you can go back to.

1. When you’ve finished editing, click Publish in the top-right corner.
2. Your site is saved, published, and opened live in a new tab for you to check.

Once you’re over the quota you can still publish, for US$0.03 each from your wallet. Publishing again without any changes doesn’t count toward your quota.

Go back to an earlier version

1. On the website card, click Settings, then open the Versions tab.
2. In Version history, choose the version you want, click Roll back, then Confirm and go live.

Going back to a version doesn’t count toward your publish quota. You can also download your website files as a ZIP from Export on the same tab.

Connect your own domain

Have your website open at your shop’s name, like www.yourshop.com. Available on Starter and above. HTTPS is set up automatically.

1. On the website card, click Settings, then open the Domains tab.
2. Type your domain, such as www.example.com, and click Add domain. The status will be Awaiting DNS verification.
3. Sign in to where you bought your domain (or your DNS provider) and add the 2 records shown on screen.
4. Come back and click Check DNS. When it works, it says Domain verified.

If your provider’s name field adds the domain name for you, enter only _thailandhosting or _thailandhosting.www. Don’t type the domain name again.

We recommend using www. Many providers don’t allow a CNAME on the main domain (without www). If you want to use the main domain, use an ALIAS / ANAME / CNAME flattening record instead.

HTTPS

Once your domain is verified, the HTTPS certificate is issued automatically the first time someone opens your website over HTTPS. You don’t need to do anything else. A verified domain also becomes your website’s main address for Google.

SEO: help Google and AI find you

Set the title, description and image shown when people share your link, for the whole website and for each page.

On the website card, click Settings, then open the SEO tab. Once saved, changes apply to your published website right away. You don’t need to publish again.

Websites on the Free plan have a small “Powered by ThailandHosting” badge in the bottom-right corner. When you upgrade, the badge disappears on its own without publishing again.

1. Connect your own domain first (Google will use it as your main address).
2. Write a title and description that include your shop name, type of business and area, such as “Home-roasted coffee shop, Ari”.
3. Sign up for Google Search Console, enter the verification code in the SEO tab, then submit /sitemap.xml.

Delete a website

Deleting is permanent. The website goes offline on every domain, and all pages, versions and files are deleted.

1. On the website card, click the bin icon (or Settings > General tab > Delete site).
2. Type the website’s URL exactly, then click Delete permanently.

This can’t be undone. If you might need it again, download a ZIP from the Versions tab > Export and keep it first.

Turn Business Apps on and off

Turn it on one website at a time. Available on Starter and Business, for websites made with the drag-and-drop builder.

1. Go to Websites, choose a website and click Settings (or Website settings from the editor).
2. Open the Shop / Orders / Booking tab and click Turn on Business Apps.
3. Check the amount and click Confirm. Your wallet is charged for the days left in the month (if it’s included in your plan, it says Confirm (included)).
4. Wait 1–2 minutes while we are Preparing the shop database. When it’s done, all the sub-tabs are ready to use.

Quotas count by calendar month (Thailand time) and start again on the 1st of every month. The add-on renews with your end-of-month bill.

Turn off Business Apps

Click Turn off Business Apps. Your shop can still take orders until the end of the billing period (it shows an Ends this billing cycle label). If you change your mind, click Keep using at no charge. Your menu, products and order history are kept, so everything is back when you turn it on again.

Only the account owner can turn Business Apps on or off.

Shop settings and getting paid with PromptPay

A new shop doesn’t take orders until you set it up and save once.

1. In the Shop / Orders / Booking tab, open the Shop settings sub-tab.
2. Shop status: turn on Take online orders, enter your shop name, and a notice on the menu if you have one.
3. How customers get their order: choose at least one of Order ahead, pick up, Dine in (order at the table) or Delivery. For delivery, enter the delivery fee, the minimum order for free delivery, and the delivery area.
4. Payment: enter your PromptPay number and account name, and/or turn on Cash at the shop.
5. Other ways to order: enter your LINE ID and phone number. Customers see these when your shop has paused orders for a while.
6. Click save in the bar at the bottom. It says Shop settings saved.

How customers pay

1. The customer chooses PromptPay and sees a QR code for the exact amount. They scan it and pay with their banking app.
2. The customer taps Paid, notify the shop. The order in your shop then shows Customer says they paid — check your banking app.
3. Open your banking app, check the money has really arrived, then click Payment received.

We don’t check payment slips or amounts for you. You must check your banking app yourself every time before clicking Payment received. Money goes straight into your shop’s account; we never hold your money.

If the customer chooses cash, the order shows Cash, or Cash on delivery for delivered orders.

Food ordering: menu, table QR codes and kitchen display

Customers scan the QR code on their table and order from their phone. Orders reach your shop instantly.

Add your menu

1. Open the Menu / Products sub-tab and click Add item.
2. Enter the name, price, category, description and an image from your website’s image library.
3. If there are options, such as sweetness, size, or hot/iced/blended, pick from the ready-made sets or click New group. You can set a group as Required or Pick several.
4. Turn off the Available switch when something runs out; customers will see a Sold out label. Use the up and down arrows to change the order.

In the editor, drag a menu block onto the page you want. The menu you’ve entered shows up there automatically.

Print table QR codes

1. In Shop settings, under Table QR codes, enter the Number of tables (1–60) and choose the Page with the menu.
2. Click Print table QR codes. You get sheets with 3 columns to cut out and stick on your tables.

Manage orders

Orders move in this order: New → click Accept → Preparing → click Mark ready → Ready → click Handed over → Done. The orders page refreshes itself every 10 seconds, and customers see the same status on their phone.

Kitchen display (Business plan)

Click Kitchen display to open a three-column screen: new orders · preparing · waiting for pickup. It refreshes every 5 seconds. Click Turn on sound and Full screen, then put a tablet in your kitchen.

Online shop: stock and shipping

Stock goes down automatically, sold-out items can’t be oversold, and you can send customers a tracking number.

Track stock

On the product edit page, turn on Track stock and enter the number In stock. Every order takes stock off straight away. At 0, the product shows as sold out on its own. If an order is cancelled, the stock goes back automatically.

Ship parcels

1. Open an order that chose delivery and click Ship.
2. Choose the carrier (Thailand Post, Flash, Kerry, J&T, Ninja Van, Best, SCG, Lalamove, Grab, or type a name), then enter the tracking number.
3. The status changes to Shipped. The customer sees the tracking number with a copy button.
4. When the customer has received it, click Delivered to close the order.

Set the delivery fee, the minimum order for free delivery and the delivery area in Shop settings (leave the free delivery amount empty or enter 0 for no free delivery).

Bookings: queues, appointments and rooms

Customers see the free time slots and book on your website themselves. Bookings can never go over the number you can take.

Add a service or room

1. Open the Services / Rooms sub-tab and click Add service / room.
2. Choose the type: Service (appointment) with a duration, or Room (by the night).
3. Enter the price (0 = free booking), how many you can take At the same time or the number of Rooms of this type, and the most people per booking.
4. Turn on Bookable, then save.

Set your opening hours

In Shop settings, under Booking: turn on Take online bookings, then set your opening hours for each day, the time between slots, how far ahead people must book, how many days ahead they can book, and Holidays. Choose Confirm bookings automatically if you don’t want to confirm each one yourself.

Rooms by the night don’t use opening hours or holidays. Customers can book 1–30 nights at a time.

Manage bookings

To confirm → click Confirm → Confirmed → click Done or No-show. For customers who call or walk in, click Add booking. They’re added to the queue straight away without clashing with other bookings, and this doesn’t count toward your online booking quota.

Sync calendars with Airbnb and Booking.com

• Our calendar link (all plans): copy it into Airbnb or Booking.com to block dates booked through your website. The link shows only the word Reserved, with no customer details.
• Import calendars (Business plan): paste up to 5 https .ics links. They’re fetched every 30 minutes, or click Sync now.

Shop staff accounts

Let your staff see orders and bookings from their own accounts, without sharing the shop owner’s password.

1. Open the Shop team sub-tab and click Add staff.
2. Enter a display name, a username (a-z, 0-9, dots and hyphens, 3–32 characters; it can’t be changed later) and a password of 8 or more characters, or click Generate.
3. Choose the role: Staff or Manager.
4. Copy the password (shown only once) and the Staff sign-in link, and send them to your staff member.

Staff stay signed in for up to 30 days and can change their own password. Orders and bookings show who last changed them.

Sales reports and CSV files

See monthly sales and best sellers, and download your data for your accounts.

In the Report sub-tab, choose the month you want. It shows total sales, the amount Payment received (only orders marked as payment received), the number of orders and bookings, the average per order, daily sales, and your top 10 menu items and services. Cancelled orders and no-show bookings aren’t counted.

On the Business plan, the orders and bookings pages have a CSV download button. You get a file for the chosen month that opens in Excel with Thai text displayed correctly.

Install WordPress

Answer a few questions, wait about 1–2 minutes, and your WordPress website is ready.

1. Go to the WordPress menu and click Install WordPress.
2. Website: enter a name, set the Web address (a-z, 0-9 and hyphens, 3–38 characters; it can’t be changed later), and choose the starting language, Thai or English.
3. Admin: set a username (admin isn’t allowed) and the admin email. A password is created for you automatically.
4. Plan and storage: choose Starter, Business or Growth, and SSD or HDD disk space.
5. Backup: by default, a backup is made every day at 2 a.m. and 7 are kept. You can change this.
6. Check everything, then click Install WordPress.

Your website will open at name.wordpress.region.thailandhosting.com, as shown on the overview page. You need at least $5.99 in your wallet before installing, and it’s charged by hourly usage. See prices on the pricing calculator.

wp-admin, plugins, themes and backups

Manage your WordPress website right from the Console, with no extra password to remember.

• Open wp-admin: click the button on the overview page. You’re signed in with a one-time link (valid for 60 seconds).
• Plugins and Themes: search WordPress.org, then click Install or Install and activate. You can activate, deactivate, update or delete them from this tab.
• Backups: each backup keeps both your files (wp-content) and your database. You can make a backup yourself, and click Restore to roll back the whole website.
• Settings: stop or start the website, and delete the service.

Restoring replaces all your current files and database. If there’s new data you want to keep, make a backup before you restore.

The WordPress database can only be used inside your project’s private network (VPC). It can’t be opened to connections from outside.

For now, WordPress websites use our system address only. You can’t connect your own domain yet. If you need your shop’s domain right away, use a drag-and-drop website or Static Web.

Create a mail server

You need a domain whose DNS you can edit. It’s ready in about 1–2 minutes.

1. Go to the Managed Email Server menu and click Create mail server.
2. Enter a service name and service ID (a-z, 0-9 and hyphens, 3–38 characters; it can’t be changed later).
3. Enter the Email domain, such as example.com, and the admin mailbox name (default admin).
4. Choose a plan, then click Create mail server.

You need at least $2.99 in your wallet before creating it.

Set up DNS for email

You must verify your domain before you can receive email or use Webmail. We show you the values to enter and check whether they’re right.

1. Open your mail server and go to the Domains & DNS tab.
2. Copy every record to your domain’s DNS provider.
3. Click Verify domain. Later, click Check DNS again to see which records still aren’t right.

Always use the values from your own screen. The values in this table are examples. If you use Cloudflare, set your email records to DNS only.

Create mailboxes, use Webmail and send from apps

Manage mailboxes and email groups in Webmail with your admin account.

1. On your mail server’s Overview page, click Show password for the admin account.
2. Click Open Webmail and sign in with the full admin email, such as [email protected].
3. Create mailboxes for your staff and email groups in the admin area of Webmail, then send each person their email address and password.

Send email from apps or other systems (SMTP)

For now, you can read email through Webmail and send through SMTP. IMAP and POP3 for fetching email into apps aren’t supported yet.

Create a database

Choose the engine, size and disk, then take the connection details and start using it.

1. Go to the Managed Databases menu and click Create database.
2. Engine: PostgreSQL 16–18, MySQL 8.0 / 8.4, MariaDB 10.11 / 11.4, Redis 7.2 or Valkey 8.1 / 9
3. Instance: name the server (used as the name for connecting), choose a size from Micro to Performance, and SSD or HDD disk of 10–1000 GB.
4. Connectivity: connecting inside the VPC always works. Turn on a public endpoint as well if you need to connect from outside.
5. Backup: choose every 6 hours, 12 hours, daily or weekly, the start time, and how many backups to keep (1–90).
6. Check everything, then click create.

You need at least $3.49 in your wallet before creating it. You can make the server bigger later (the database restarts once). Disks can only grow; they can’t be made smaller.

Connect to your database and set up the firewall

Apps in the same project connect over the internal network. To connect from outside, turn on the public endpoint and allow your IP.

From services in the same project

Use the internal name server-name.internal or the private IP. If you link the database to a container, the variables DATABASE_URL, DB_HOST, DB_PORT, DB_USER, DB_PASSWORD and DB_NAME are added for you.

From your computer or outside systems

1. Open the Connectivity & firewall tab and turn on the public endpoint.
2. Add the allowed IPs, such as 203.0.113.10 or a range like 203.0.113.0/24 (up to 50 entries).
3. Copy the connection string and use it. Connections must use TLS.

postgresql://USER:PASSWORD@HOST:5432/DB?sslmode=require
mysql://USER:PASSWORD@HOST:3306/DB?ssl-mode=REQUIRED
rediss://default:PASSWORD@HOST:6379

If there are no IPs in the firewall list at all, every connection from outside is refused.

Studio and importing data

In the Studio tab you can view tables and run SQL (or view keys and run Redis commands) right from the Console. The Import tab takes files from pg_dump, mysqldump or a Redis .rdb, no larger than your disk (up to 50 GB).

Back up and restore your database

Backups run on the schedule you set. You can make one yourself before important work, and restore from the Console.

• Backups tab: see the list, make a backup yourself, and click Restore.
• Backup storage is charged by the size kept per month. Keep fewer backups if you want to save money.
• Redis and Valkey can’t be restored by yourself. Open a ticket and our team will help.

Deploy a container from an image

Use an image from Docker Hub, GHCR or your own private registry.

1. Go to the Containers menu and click Create container.
2. Image: pick a ready-made example, or My own image and enter the image name with its tag, such as ghcr.io/you/app:1.2.0. For a private registry, enter its URL (https), username and access token.
3. Service: set the Service ID (part of the URL) and the port your app listens on (default 8080; your app gets it in the $PORT variable). Add a command and health check path if you have them.
4. Scaling: choose the size, the minimum–maximum number of instances, and the timeout per request (up to 60 minutes).
5. Access: open to everyone on the internet, or only inside the VPC, and choose whether an Invoker token is required.
6. Variables: you can paste from a .env file. Tick Secret for values that should be hidden.
7. Click Create and deploy.

Your app will open at https://name.containers.region.thailandhosting.com, as shown on the Overview page.

Set the minimum instances to 0 so the container pauses on its own when nobody is using it (after about 15 minutes), with no server charge during that time. The first request after a pause is a little slower than usual.

Economy sizes use ARM CPUs. Your image must support linux/arm64 (build with docker buildx --platform linux/arm64).

Update, roll back and fix an app that isn’t working

Every deploy is saved as a revision you can go back to in one click.

• Revisions tab: click Deploy new revision after changing the image or settings, and click Roll back to this to go back to an earlier version.
• Variables tab: edit up to 100 environment variables and secrets.
• Overview page: the Instance row shows the container’s status and latest error.

If an Invoker token is required, callers must send the token in the Authorization or X-Serverless-Authorization header. The token is shown only once for copying.

Connect a repo and deploy for the first time

Works with GitHub, GitLab and Bitbucket, for both public and private repos.

1. Go to the Static Web menu and click Deploy from Git.
2. Choose your Git provider, enter the repository URL and a token (for a private repo), then click Check repository.
3. The framework is detected and build settings are suggested. Check the Node.js version, install/build commands and output folder.
4. Turn on Auto Deploy if you want a build on every push, then click deploy.

Supports Next.js (you must set output: 'export'), Nuxt, Gatsby, Astro, SvelteKit (adapter-static), Docusaurus, VitePress, Eleventy, Angular, Vue, Vite, Create React App and plain HTML.

Build-time variables are built into your website files, which anyone can see. Never put passwords or secrets in them.

Static Web shares the number-of-websites quota with drag-and-drop websites. Builds per month: Free 30 · Starter 40 · Business 120. You can connect your own domain in the Settings > Domains tab, with the same steps as for websites (paid plans).

Webhooks, build logs and rolling back a release

Push and it builds on its own. Watch the log live, and go back to an earlier release if you need to.

1. In Settings > Auto Deploy, copy the Payload URL and Secret.
2. Add a webhook to your repo, following the steps on screen (GitHub: content type application/json, and choose Just the push event).
3. Push to the branch you set, then watch the build in the Builds tab.

Click New build to build yourself, Cancel build to stop, and Use this release to roll back. The latest 5 releases are kept.

VPC and subnets

Services in the same project talk to each other over internal IPs, without going out to the internet.

Every project gets a VPC and a Default subnet automatically. Go to the VPC menu to see the overview, subnets and resources in the VPC. Services can reach each other by the name service-name.internal.

• You can add a subnet with a private IP range from /16 to /28 that sits within the VPC’s range.
• You can change the VPC’s IP range only while there are no services in the VPC.
• Each VPC is completely separate from the others.

NAT Gateway: a fixed outgoing IP

For systems where a bank or partner needs to add your IP to their whitelist.

1. Go to the VPC menu, under Internet egress, and create a NAT Gateway.
2. Choose whether all subnets (including ones created later) or only some subnets go out through the NAT.
3. Copy the IP you get and give it to your partner to add to their whitelist.

This IP is yours alone and isn’t shared with other customers. Subnets you don’t choose use a shared outgoing IP, which can change. Each VPC can have 1 NAT Gateway. It’s charged hourly plus by the amount of data.

If you delete a NAT Gateway and create a new one within a certain time, you get the same IP back.

My website won’t open: what to check first

Go through these in order. Most problems you can fix yourself in a few minutes.

1. Open your website’s free address (….thailandhosting.com). If the free address works but your domain doesn’t, the problem is DNS. See Connect your own domain.
2. Look at the website card in the Console. If it shows On hold or Suspended, see Not enough money in your wallet.
3. Check that you clicked Publish, not just save.
4. Look at the banner at the top of the Console for any notice of an outage or maintenance.
5. Try opening it from another network, for example turn off Wi-Fi and use mobile data, to see whether the problem is your network.

Open a ticket to our team

Follow everything you’ve reported in one place, and keep replying in the same ticket.

1. Go to the Support & refunds menu and click Open a ticket.
2. Enter a subject, choose a category (Technical issue, Billing and plans, User account, Report abuse, Refund request, Other) and how urgent it is.
3. Describe the details, then click Send to our team.

We reply within 24 hours, and within 1 hour for urgent issues. A closed ticket can’t be reopened, so open a new ticket instead.

How to write it so we can fix it fast

• The name of the website or service, and the web address with the problem
• What you did before the problem happened, and what time it happened
• The exact message you see on screen, or a screenshot
• Your Account ID from the account menu in the top-right corner

Never send your password in a ticket. Our team will never ask for your password.