Track stock
On the product edit page, turn on Track stock and enter the number In stock. Every order takes stock off straight away. At 0, the product shows as sold out on its own. If an order is cancelled, the stock goes back automatically.
Ship parcels
- Open an order that chose delivery and click Ship.
- Choose the carrier (Thailand Post, Flash, Kerry, J&T, Ninja Van, Best, SCG, Lalamove, Grab, or type a name), then enter the tracking number.
- The status changes to Shipped. The customer sees the tracking number with a copy button.
- When the customer has received it, click Delivered to close the order.
Set the delivery fee, the minimum order for free delivery and the delivery area in Shop settings (leave the free delivery amount empty or enter 0 for no free delivery).
If something goes wrong
Customers see “สินค้าบางรายการมีไม่พอ กรุณาลดจำนวน” (Not enough stock for some items; please lower the quantity)
The quantity ordered is more than the stock left. Add more stock, or ask the customer to order fewer.
I can’t add a product; it says I’ve reached the maximum number of items
You’ve reached your plan’s number of items (Starter 60 · Business 500). Delete items you don’t sell, or upgrade to Business.